Shipping policy

1. Shipping Coverage

  • bediart currently offers shipping exclusively within the United States. International shipping (outside the US) is not available at this time.
  • All orders are dispatched from our physical location in San Francisco, CA.

2. Order Processing & Delivery Times

  • Order processing typically takes 1–2 business days (excluding weekends and holidays) after payment confirmation.
  • Delivery times vary by destination:
    • Standard shipping: 3–7 business days from the date of dispatch.
    • Expedited shipping (if available): 1–3 business days from the date of dispatch (additional fees apply).
  • Estimated delivery dates are for reference only; delays may occur due to carrier issues, weather, or address errors.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the customer’s location, order weight, and selected shipping method.
  • bediart may offer free standard shipping for orders that meet a minimum purchase threshold (details will be displayed on the website or during checkout).

4. Address Requirements & Changes

  • Customers must provide a complete and accurate shipping address (including street name, apartment/unit number, city, state, and ZIP code).
  • Address changes or order modifications can only be requested within 24 hours of placing the order. After 24 hours, bediart cannot guarantee address updates, as the order may have already been processed for shipment.

5. Missing or Delayed Orders

  • If you do not receive your order within 10 business days of the dispatch date, please contact our support team immediately.
  • To investigate a missing or delayed order, we may require the order number and shipping address provided at checkout.
  • bediart will work with the shipping carrier to resolve issues; if an order is confirmed lost, we will offer a replacement or full refund (per our Returns & Refunds Policy).

6. Contact Information for Shipping Inquiries

  • For questions about shipping, order status, or delivery issues, email us at: support@bediart.com
  • Physical address (for returns or correspondence only): 3246 21st St, San Francisco, CA 94110, US
  • Contact Person: Lauren Argo