Privacy policy
1. Information We Collect
We only collect personal information that is necessary to fulfill orders, provide support, and improve your experience. This may include:
- Identifying information: Name, email address (e.g., your contact email for orders), phone number (if provided for shipping updates).
- Shipping & billing information: Mailing address, billing address (if different), and payment details (e.g., credit card information—note: we do not store full payment details; this is handled by secure third-party payment processors).
- Order-related information: Order number, product(s) purchased, order date, and delivery status.
- Communication data: Emails or messages you send to our support team (e.g., inquiries about orders or returns).
2. How We Use Your Information
We use your personal information for the following limited purposes:
- Process and fulfill your orders (e.g., ship products to your address, share necessary details with shipping carriers).
- Provide customer support (e.g., respond to your questions about orders, returns, or product issues).
- Send important updates (e.g., order confirmation, shipping tracking links, or notifications about return status).
- Improve our services (e.g., analyze feedback to enhance product descriptions or streamline the ordering process—no personal details are shared publicly).
3. How We Protect Your Information
We take reasonable steps to keep your personal information secure and prevent unauthorized access, use, or disclosure:
- Use secure third-party payment processors (e.g., PayPal, Stripe) to handle payment details—we never store full credit card numbers or sensitive financial data.
- Limit access to your information to authorized bediart staff (e.g., team members who process orders or provide support) who need it to perform their roles.
- Secure our website and communication channels (e.g., encrypted email for support inquiries) to protect data transmission.
4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may only share your information in the following cases:
- With shipping carriers (e.g., USPS, UPS) to deliver your order (we share only your name and shipping address as needed).
- With third-party payment processors to process payments (they receive only necessary billing information and are bound by their own privacy policies).
- If required by law (e.g., to comply with a court order or legal obligation—we will only share information as mandated by applicable regulations).
5. Your Rights
You have the right to:
- Request access to the personal information we hold about you (e.g., a copy of your order history).
- Ask for corrections to inaccurate information (e.g., updating your shipping address if it was entered incorrectly).
- Request deletion of your personal information (we will delete data once it is no longer needed for order fulfillment or legal record-keeping).
To exercise these rights, contact us using the details in Section 6.
6. Contact Information
If you have questions about this Privacy Policy, want to access/modify your personal information, or have privacy concerns, please reach out:
- Email: support@bediart.com
- Physical Address (for written inquiries): 3246 21st St, San Francisco, CA 94110, US
- Contact Person: Lauren Argo
7. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes, we will revise the "Effective Date" at the top of this page and post the updated policy on our website. Your continued use of our services after changes take effect means you accept the updated policy.